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Forum Thread

Payment isn't working

Forum-Index → Bugs/Complaints → Solved → Payment isn't working
aa-ron
OFFLINE
Trainerlevel: 62

Forum Posts: 42
Posted: Mon, 25/06/2018 19:36 (5 Years ago)
I know that it isn't through Pokeheroes that the payment screen is but I couldn't find anything on the help site for the payment site. I tried to buy nuggets to get a membership and it says that it couldn't be processed and to try again later so I tried again later and got the same thing. If anyone could help that would be great!
aa-ron
OFFLINE
Trainerlevel: 62

Forum Posts: 42
Posted: Mon, 25/06/2018 21:05 (5 Years ago)
A little bit more info on this. It gets to the screen where it is processing payment and then says it isn't able to.
aa-ron
OFFLINE
Trainerlevel: 62

Forum Posts: 42
Posted: Mon, 25/06/2018 22:28 (5 Years ago)
Little bit more. I've been charged but I have no nuggets.
CatLady
OFFLINE
Trainerlevel: 99

Forum Posts: 8,322
Posted: Wed, 27/06/2018 07:20 (5 Years ago)
At the bottom of the Nuggets-page [on PokéHeroes] all the way on the bottom left of the Xsolla screen, you can find a link "contact us" to report your problems to Xsolla itself (:

You said yourself you know it's not progressed through PokéHeroes, nor do we have contact with it directly ^^'

[Also, please simply edit your earlier posts, don't make a new one over and over again.]
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