Forum Thread

I just opened Pokemon Go for the first time. Not sure if I'm in training mode or not.

I clicked on sign up with Google account and it didn't ask me for account information, just opened it; may have used info on machine, not sure. I started with the data and cached emptied and it asked me the four permission questions as for a new account.

I set up my Avatar - the first time. I don't get asked to set it up again despite stopping Pokemon and emptying the data and cache.

I dressed the Avatar but was never asked to set up a name.

The trainer appeared and told me to take some balls he gave me and catch a Pokemon.

Now I'm on a screen with a green map of the immediate vicinity of my house, my avatar, and 3 Pokemons, and NO BALLS. There also are NO ICONS AT THE BOTTOM OF THE SCREEN - such as the ball.

I can't get this error to come up in Google or a Pokemon guide.

There is no way to back up or to get past the screen.

I tried running in reduced screen mode where the app doesn't take up the entire screen, made no difference . The entire screen is displaying; just tihngs that should be displaying aren't there.

Since it doesn't ask me for account info nor tell me what it is I don't know what email account I tried to use last night finally worked! All last night it wouldn't authenticate. Trying a club account didn't authenticate either.

I've tried both the birth date I used for the club account and the correct birth date I used for all of my efforts to log in wit hGoogle.

What do I do?

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...Maybe contact Niantic?
The pokémon GO app is in no way related to PokéHeroes, so your best bet would be to contact the people actually responsible for the app ^^'

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