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Newbie Mentoring Program Support Thread

Forum-Index Discussion Newbie Mentoring Program Support Thread
Princess_Politoad
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Forum Posts: 159
Posted: Mon, 10/09/2018 00:41 (14 Days ago)
PokeHeroes came up with a Newbie Mentoring Program to help new players feel welcome and supported. This was implemented September 3rd, 2018.

I thought it would be a good idea to have a support post for those who are mentors. Share ideas and bring to light any bugs, errors, or trouble spots.

Since it started I've had 5 offers to mentor a new player and I accepted all of them.




Some questions I've had are:
- How many can you have?
- What triggers a task?

-Max was kind enough to share that there is no limit to the number you can have and triggers stem from the newbie answering the initial welcome PM. The more tasks you complete the more points you can earn.

From what has been shared with me by another user, the program steps look like this:

Communicate with your newbie via PM 1/6
Send your newbie a plushie 1 / 1
Newbie completes tutorial 1 / 5
Newbie reaches Trainer level 5 5 / 5
Newbie reaches Trainer level 10 8 / 8
Newbie reaches Trainer level 15 0 / 10


How are you all doing with your new players?
Do you have any questions for other Mentors?
If we could get questions answered by a Mod, what questions would you ask pertaining to the Mentoring Program of course?


I would love to hear from YOU !

_TBV_
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Posted: Mon, 10/09/2018 00:53 (14 Days ago)
Would mentors be given profile tags?

Maybe they'd be given after reaching a particular level or a new potential one for each level they complete?


I'm not a mentor but wondering that anyways.
hai
Klepto
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Forum Posts: 57
Posted: Mon, 10/09/2018 00:59 (14 Days ago)
Your Mentor Level: 1
Total Mentor Reward Points: 30
Lillypie
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Posted: Mon, 10/09/2018 01:00 (14 Days ago)
I love this feature so far, although I am a little disappointed because none of the newbies i've decided to mentor have responded to my PM. Other than that this feature is super exciting!
Saratank
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Posted: Mon, 10/09/2018 01:07 (14 Days ago)
I am having the same issue as Lillypie where none answer my PMs. I wonder if they feel nervous after they join.
Klepto
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Posted: Mon, 10/09/2018 01:12 (14 Days ago)
ye i only had one success but that was the first one some people may be finding it annoying? i mean they just joined a game to play and instantly get messaged by someone they dont know i know personally if i was in that position id wait a good few days before actually replying
Saratank
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Posted: Mon, 10/09/2018 01:15 (14 Days ago)
You have a point Klepto. Nervousness, then just joining a new site, nee people suddenly talking to them.
Princess_Politoad
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Posted: Mon, 10/09/2018 01:19 (14 Days ago)
@Klepto - good point. It could feel a tad creepy having a stranger contact you moments after registering. Only having 10 minutes to get the PM out is a wee harsh I think. Minimum of an hour maybe? Within 12 hours for full points.

I would be curious how people are wording their introduction letters? Especially those who are actually getting responses lol

Here is what mine says:

"Hi there,

Welcome to PokeHeroes!

I have been on PH for some time now so quite familiar with the site. There is a tutorial to get you going but if you have any questions along the way or once you get done with that, please feel free to respond to this message. No questions are too silly. We all had to figure it out.

I live in the PST - Pacific Standard Time - which is 8 hours behind PH time - so if I don't get to your message right away, that is why.

Hope you have a great time!"
Klepto
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Posted: Mon, 10/09/2018 01:23 (14 Days ago)
Yours is so formal XD i just do a simple one like "Heya ^^ i am currently your mentor so please let me know if you need any help ^^"
Leapy
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Posted: Mon, 10/09/2018 01:36 (14 Days ago)
Yeah, I haven't started the mentoring program, but I can see how a random PM out of the blue may be off putting.

BUT- now that you all have mentioned it, it could just seem like a Spam "Welcome" message. I know when I have joined some websites, you get that automated/autogenerated message in your inbox immediately welcoming to the website, etc. So, new users may think it is something like that and not really pay attention or have any indication of actually replying.

If that makes sense...


Also, do the Mentor Points actually allow you to do anything with them?
Feel Free To Add!

My little Egg Family!


^^Made By Argentis^^
PrincessGreenie
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Forum Posts: 165
Posted: Mon, 10/09/2018 01:47 (14 Days ago)
I'd enjoy this a lot more if I got responses. ;w;

Being shy myself, I completely understand newbies being afraid of interaction (or they're site-savvy enough to do everything themselves), but it's a bit of a disappointment that you essentially stop earning points because the newbies don't respond. It's kind of luck of the draw whether or not you get someone who actually wants/needs help.

I feel like the points/level system is a tad bit pressuring to the mentors? It gives a sense that you're failing an objective that's out of your control.

Maybe the newbies should have a tutorial step that asks them to reply to your PM (teaching them how to use the PM system in the process)? Maybe it can emphasize that the PM is from a fellow player and not a bot? ;w;
Princess_Politoad
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Posted: Mon, 10/09/2018 01:49 (14 Days ago)
@ Klepto ~ lol I had no idea what to put! I think I should probably reword it then if it's coming across as too formal

@Leapy ~ that is a great point! Our PM could be seen as an auto-generated message rather than a personal greeting. Do you think a message coming a while later would help and not seem so predatory?

@PrincessGreenie - I love the idea that to respond to the PM as part of the Tutorial that teaches them how to connect with other users. Just because an envelope pops up on the top they might not have a clue what to do with it. It is rough that we get what feels like a "grade" (an F in this case) and them not responding feels like a big fail even though we have no control over it.
Leapy
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Posted: Mon, 10/09/2018 01:55 (14 Days ago)
Absolutely! Seems later would be a better option. That's my first thought when I join some place new and already have a PM, I usually don't even read it since its a generic "Welcome to ####!" Maybe if it was a later task? After they learn about the PM system and such like PrincessGreenie suggested?
Feel Free To Add!

My little Egg Family!


^^Made By Argentis^^
Klepto
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Posted: Mon, 10/09/2018 01:56 (14 Days ago)
the problem is if we dont message them so soon then someone else will mentor them so maybe we have to treat it like a business and chase them up after so many days etc
Princess_Politoad
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Posted: Mon, 10/09/2018 02:20 (14 Days ago)
@Klepto ~ Good idea.

From my post about task 1 issues, -Max said:

"What triggers more tasks?
After you receive at least one reply on the welcoming/first message, you'll get more task to get more Mentor Points. Also I'd like to point out that in order to the points to go up on the conversation task, they would need to keep answering! If you spam them with message, it won't go up."

So if they answered the second message but not the first it would not count unfortunately
-Max
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Posted: Mon, 10/09/2018 02:31 (14 Days ago)
It would count! Doesn't matter if it's on a different PM.
What I tried to say is that it should be like an actual conversation, not only you messaging them, for example; Let's imagine user X is the newbie you're mentoring. You message them (1/6), they answer(2/6), you message back (3/6), you send another message as they didn't answer (3/6, it doesn't move), they answer (4/6), etc.
As you can see, in order for it to go up, they need to send a message back. If you send them a message followed, it won't count.

I had a newbie that sent a new PM instead of answering the welcoming one I sent, and it counted!

Max here!

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Princess_Politoad
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Forum Posts: 159
Posted: Mon, 10/09/2018 02:36 (14 Days ago)
Cool ~ Thank you for the clarification on that. it is much appreciated C:

Krimes and I were just chatting and another thing that came up is that PMs can be very difficult to access and use on a mobile phone. Also, if you click on it, rad it and change pages it is hard to find again under all the tabs. This is surely a case where PP is much easier to use than PMs.
Krimes
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Posted: Mon, 10/09/2018 03:01 (14 Days ago)
Yes, I know you have to buy the Palpad when you first join... But what if it was just a hotline to your mentor? Then instead of buying the whole thing, you are buying an upgrade to the rest of PH?
Never Fully Dressed Without A Smile
Klepto
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Posted: Mon, 10/09/2018 03:07 (14 Days ago)
what i want to know is... we gain reward points as we help... obviously the reward points would be how it tells when you should go up in level but surely there must be something to spend the points on otherwise why would it be classed as "reward" rather then just pts

i wonder.. how many people have broken the rules by making a dupe account just to see who their mentor will be

Princess_Politoad
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Posted: Mon, 10/09/2018 04:37 (14 Days ago)
_TBV_ asked me earlier what we won and I have no clue. The wording of it would lead you to assume there will be a gift/reward somewhere along the way. We also wondered if we mentors would get a special tag like mods have either as we gain levels or after a certain level. Interesting idea.